This privacy policy is provided by OSO Engineering LTD (Private limited Company with a company number 10996831), headquartered at 7 Bell Yard, London, England, WC2A 2JR, trading as ‘https://swiftplumber.co.uk/’ and ‘Swift Plumber’ (or such other trading names or styles as may be used from time to time) (referred to as we, us or our).
Information Collection: We may collect personal information such as name, contact details, and payment information when you engage with our services or visit our website.
Use of Information: The information collected is used to provide and improve our services, communicate with you, process payments, and comply with legal obligations.
Data Sharing: We may share your information with trusted third parties such as service providers or regulatory authorities to fulfill our services or legal requirements.
Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Rights: You have the right to access, correct, or delete your personal information held by us. You may also opt-out of receiving marketing communications from us.
We keep our privacy policy under regular review. This version was last updated, taking into account certain ‘BREXIT’ related changes that occurred on January 1st, 2021.
It is essential to us that the personal data we hold about you is accurate and up to date.
Please keep us informed if your personal data changes during our relationship with you.

Our website(s) may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may result in third parties collecting or sharing data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the Privacy Policy of every website you visit when you leave any of our website(s).

Personal data, or personal information, encompasses any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you – which we have grouped together as follows:
Identity Data: This includes your first name, last name.
Contact Data: This encompasses your billing address, delivery address, email address, and telephone number.
Financial Data: This involves your bank account, payment card, and electronic payment details.
Transaction Data: This includes details about payments to and from you, as well as other details of products and services that you have purchased from us.
Technical Data: This covers your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website(s).
Profile Data: This comprises your username and password, your interests, preferences, feedback, and survey responses.
Usage Data: This involves information about how you use our website(s), products, and services.
Marketing and Communications Data: This includes your preferences in receiving marketing from us and third parties, as well as your communication preferences.
We may also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. For instance, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data:
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have with you or are trying to enter into (for example, to provide you with goods or services). In this case, we may have to cancel an order for a product or service you have made with us, but we will notify you if this is the case at the time.

We employ various methods to collect data from and about you, including:
Direct Interactions: You may provide us with your Identity, Contact, and Financial Data by filling in forms or corresponding with us via post, phone, email, or other means. This includes personal data you provide when you:
Apply for our products or services.
Create an account on any of our website(s).
Subscribe to any ongoing service we provide.
Request marketing materials to be sent to you.

Automated Technologies or Interactions: As you interact with any of our website(s), we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please refer to our cookie policy for further details.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties (and public sources) based both inside and/or outside the EU. These sources may include:
Technical Data from analytics providers, advertising networks, and search information providers.
Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or electronic text message. You have the right to withdraw consent to marketing at any time by contacting us at office@swiftplumber.co.uk.
Purposes for which we will use your personal data:
We have outlined below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

To register you as a new customer
“To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us”
“To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey”
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
To use data analytics to improve our website(s), products/services, marketing, customer relationships and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you

We aim to offer you choices regarding certain personal data uses, particularly concerning marketing and advertising. We may establish a privacy center where you can view and make certain decisions about your personal data use or utilize the following personal data control mechanisms:
We may utilize your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant to you (referred to as marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us (or if you provided us with your details when you entered a competition or registered for a promotion), and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will obtain your express opt-in consent before sharing your personal data with any company outside of us (or our group of companies) for marketing purposes.

You can ask us (or any relevant third parties) to stop sending you marketing messages at any time by:
Accessing any privacy center accessible from our website(s) and checking or unchecking relevant boxes to adjust your marketing preferences; or
Following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.

You can configure your browser to refuse all (or some) browser cookies or to notify you when websites set or access cookies. However, if you disable or refuse cookies, please be aware that some parts of our website(s) may become inaccessible or may not function properly. For more detailed information about the cookies we use, please refer to our cookie policy (as it may exist from time to time).

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may need to share your personal data with the parties outlined below for the purposes specified in the table in paragraph 4 above.
Internal Third Parties (as defined in the Glossary below).
External Third Parties (Likewise).
Third parties to whom we may opt to sell, transfer, or merge parts of our business or assets. Alternatively, we may pursue acquisitions or mergers with other businesses. If such a change occurs in our business, the new owners may use your personal data in the same manner as outlined in this privacy policy.
We require all third parties to uphold the security of your personal data and to handle it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and only authorize them to process your personal data for specific purposes and in accordance with our instructions.

Where applicable, we will ensure that your personal data is safeguarded by requiring all our group companies to adhere to the same rules when processing your personal data. These rules are known as “binding corporate rules.” For further information, please refer to the European Commission: Binding corporate rules.
Initially, we do not intend to transfer your personal data outside of the United Kingdom of Great Britain and Northern Ireland (UK) and/or the European Economic Area (EEA).
However, future circumstances may necessitate the sharing of your personal data in a manner that involves transferring your data outside of the UK and/or the EEA. In such cases, whenever we transfer your personal data out of the UK and/or the EEA, we will ensure a similar level of protection by implementing at least one of the following safeguards:
We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of protection for personal data. For further information, please consult the European Commission website publications regarding the adequacy of personal data protection in non-EU countries.
When utilizing certain service providers, we may employ specific contracts approved by the European Commission, which afford personal data the same level of protection as in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
When utilizing providers based in the US, we may transfer data to them if they are part of the Privacy Shield framework, which obligates them to provide similar protection to personal data shared between Europe and the US. For further information, see European Commission: EU-US Privacy Shield.

We have implemented suitable security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized manner, altered, or disclosed. Additionally, we restrict access to your personal data to only those employees, agents, contractors, and other third parties who require it for business purposes. These individuals will only process your personal data according to our instructions, and they are bound by a duty of confidentiality.
Furthermore, we have established procedures to address any suspected breaches of personal data and will notify you and any relevant regulator of a breach if legally obligated to do so.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider various factors, such as the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and applicable legal requirements.
By law, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances, you can request us to delete your data: see ‘Request erasure’ in the Glossary set out below for further information.
Additionally, in some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes. In such cases, we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please refer to the Glossary below to learn more about these rights.
No fee usually required:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
What we may need from you:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to expedite our response.
Time limit to respond:
We strive to respond to all legitimate requests within a reasonable period. Occasionally, it may take us longer than usual, particularly if your request is complex or if you have made multiple requests. In such cases, we will aim to notify you and keep you updated on the progress.

The “Performance of Contract” lawful basis refers to processing your data when it’s necessary for fulfilling a contract to which you are a party or for taking steps at your request before entering into such a contract.
“””Comply with a Legal or Regulatory Obligation”” means processing your personal data when it’s necessary for compliance with a legal or regulatory obligation that we are subject to.”

Other companies within our group of companies, periodically based within the UK and/or the European Economic Area (EEA), including those who may act as joint controllers or processors.

Service providers based within the UK and/or the EEA (such as those who provide IT and system administration services).
Professional advisers and assistance service providers based in the UK and/or the EEA (including lawyers, bankers, accountants, auditors, insurers, and consultants).
HM Revenue & Customs, regulators, and certain other public authorities based in the UK and/or the EEA.
Certain other third parties, such as market researchers, fraud prevention agencies, price comparison sites, etc.

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw your consent. Please note that if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.